Our UK-based 24/7/365 ‘lights-on’ multilingual IT Service Desk is the beating heart of our Managed IT Service Provision – delivering industry-leading service levels and continual improvement from our Nottingham and Sheffield support centres.
We will ensure that our performance is specified in a Service Level Agreement that is tailored to your organisation.
We achieve more than 70% First Contact Resolution
We achieve 6 sec Average Response Time
Our customer satisfaction is rated at over 95%