Whenever you contact us, your call is immediately allocated to a Pod which is a smaller subset of the wider Service Desk, focused specifically on the needs of your organisation.
On the off chance your pod is busy, the wider service desk is still there to help. And they’ve got the knowledge and skills to be just as effective as your pod. We’ll talk to your suppliers for you, and maintain ownership until the job is done.
It’s as simple as that. You basically get your own dedicated team who get to understand your specific business needs.
We will ensure that our performance is specified in a Service Level Agreement that is tailored to your organisation.
We achieve more than 70% First Contact Resolution
We achieve 6 sec Average Response Time
Our customer satisfaction is rated at over 95%