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IT Leader.Future Thinking

As part of our "IT Leader. Future Thinking." roundtable series, this event focuses on meeting customers’ ever-changing expectations. What do today’s customers demand, how well equipped are we to deliver, and what does the future hold?

Why should I attend?

Share your thoughts and get expert advice from those in the know. This is your opportunity to join a select group of senior IT decision makers for an evening of fascinating conversation followed by a fine dining experience.

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Informative peer-to-peer learning and debate with IT leaders from diverse industries

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Real-life stories of success and failure – and the lessons that have been learned

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A look into the customer experience trends that attendees expect to see in the near future

Event details

When

Thursday 31 January, 2019

Time

6:30pm for a 7pm start

Duration

Taxis at 10pm

Location

World Service Restaurant, Newdigate House, Castle Gate, Nottingham, NG1 6AF

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Fine dining in elegant surroundings

World Service is a breathtaking and elegant fine dining restaurant uniquely housed in the elegant surroundings of 17th Century Newdigate House. Enjoy delicious modern British cuisine served in The Tallard room, a private room which overlooks the garden.

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What’s on the agenda?

1

Welcome drinks and canapes

Meet your peers and get the conversation started with welcome drinks and delicious amuse-bouches.

2

Introduction from your host

As you take your seats your host for the evening will ensure everyone has been introduced and facilitate the roundtable conversation.

3

How can IT deliver against different customer expectations?

What are leading companies doing to meet customers’ ever-changing demands?

4

The role of technology

Not just in raising customer expectations, but in helping IT to deliver against them.

5

Always on, always available

In an on-demand society, what options do businesses have to be constantly on hand?

6

The challenge of internal customers

Just as external customers demand different experiences, so the different teams within an organisation have varying needs.

7

Bridging the generation gaps

With multiple generations sharing the same workspace, how can IT deliver services that are convenient and accessible for all?

8

Delivering consistency

What are the secrets to ensuring that all clients get the same high quality, around the clock service?

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Join the debate and learn how your peers are tackling the challenge of rising customer expectations.